How can we help you today?

Your account is created by your salon branch manager upon employment. Use your registered salon email address and initial password provided by HR. You will be prompted to set up a personal 4-digit PIN for quick access during shifts.

Tap "Forgot Password" on the login screen to receive a secure password reset link via email. To reset your 4-digit security PIN, navigate to Profile > Change PIN after logging in with your main password, or ask your branch manager to issue a PIN reset token.

When you arrive at your scheduled branch, open the app and tap "Check In". The app confirms your branch schedule and records the exact timestamp. At the end of your shift, tap "Check Out" to finalize your work hours.

Yes! If the salon Wi-Fi temporarily drops, the app securely queues your recorded transactions locally on your iOS device and automatically synchronizes them with the central salon server as soon as connectivity is restored.

Go to the "Leaves" tab in the bottom navigation, select the start and end dates, choose the leave reason (Annual Leave, Sick Leave, Family Care), and tap "Submit". Your branch manager will review the request and you will receive a push notification with the approval status.

Open the "Rankings" and "History" sections in the app to view your daily, weekly, and monthly statistics, including completed haircuts, product sales, recorded gratuities, and bonus rule achievements.

The app requires an iPhone or iPad running iOS 15.0 or later. We recommend updating to the latest iOS release for optimal performance, biometric Face ID / Touch ID support, and push notifications.

Under Apple App Store Guideline 5.1.1(v) and GDPR, you have the right to request full account and data deletion. You can submit an instant deletion request on our Privacy Policy page or via the form on this support page.